Gatvol citizen of ekurhuleni

Had a burst pipe for 2 days Called municipality. Got ref nu nd promised someone will be here within 48 hrs Called emergency nu spoke to Tshepi and I was advised tht my query has been escalated Called again after 3 hrs spoke to Lerato and I was advised an external contractor has been appointed to assist as the munipality can't assist with a burst pipe.. Like really now. No one has been to my house from the munipality how come they already rule out that they can't assist and appointing a private contractor. Lerato doesn't know the details of the contractor. How am I now supposed to do a follow up My insurance can't assist bcos the meter box is outside the yard. My pavement and wall are now being affected. The water pressure is extremely low. I'm gatvol now