Frustrated- no electricity

My electricity meter was blocked since last week Friday. I made the necessary payments however I still have no electricity till now. I went to the municipality offices and Thebe promised to unblock the meter since Monday. It is very unfair and inhuman to be in a situation without electricity especially when there are children that need to be fed and bathed. I have been sending wats up messages on their business wats up number to which I received a response that my meter will be unblocked from yesterday to no avail today. How can we be treated like this in this COVID era????