Final notice again yet account fully paid
<p>Just received a final notice at our business premises yet again. The account is fully paid as it has always been and is on an automatic debit order that went of yesterday, yet the very next day a final notice is delivered. This is now the 4th time this has happened and everytime you charge a fee for the final notice R116.28 which you will reverse immediately. Sort this nonsence out as the threat of cutting of supply to our business will be met with legal action should that occur. Having to spend time sorting out this nonsence every time is unacceptable and annoying. Account number ********** 230 </p>
Good day kindly note our agents will contact you shortly for further assistance
Good day kindly note our agents will contact you shortly for further assistance
Utterly pathetic response I received by telephone. Telling me I have to go to the municipality yet again and show them the paid account after it was done 3 times prior is a useless answer. The people in charge of your billing is clearly *********** if they can not see for themselves that this account is up to date and issues a final notice 1 day after the debit order has already gone off and for an account that is current and has never been in arrears in 10 years time. If you can't sort out a simple problem then what is the use of this forum?
Utterly pathetic response I received by telephone. Telling me I have to go to the municipality yet again and show them the paid account after it was done 3 times prior is a useless answer. The people in charge of your billing is clearly *********** if they can not see for themselves that this account is up to date and issues a final notice 1 day after the debit order has already gone off and for an account that is current and has never been in arrears in 10 years time. If you can't sort out a simple problem then what is the use of this forum?