FED UP

I am totally disgusted by the service received. I logged an Incident on the CoE app on 24 Jan 2023 for my faulty meter box (energy) to date I have not received any feedback. I managed to find an I yerim solution while waiting for feedback. I personally went to the council offices in Boksburg Town on 05 April 2023. I was told to go to the 6th floor, when I reached I spoke to a guy by the name of Thato and explained my situation to him. He then very impolitely advised that he cannot assist with the call I logged in Jan as they only deal with walk ins. He gave me a small blank piece of paper and asked for my details and said that the technician would come out that same day. Needless to say the technician only came out the next day and informed me that the boc would need to be replaced and that could only be done on 11 April 2023. On 08 April 2023 I was not able to punch in units and was left with no power. I logged 2 calls via the call center and also asked for the call I logged in ajan to be escalated. They gave me a turn around time of 4 - 24 hours. It is now 24 hours later and I have not heard back from anyone. I asked our councillor (Edith Klassen) for assistance directly after logging the incidents. She escalated but whenever I asked for feedback she kept telling me of the long weekend and that she has not heard back from energy and finally upon doing my last follow up with her on the morning of 09 April. I was told that once she has escalated it is out of her control. I have a feeling that because we are the only household affected they could not care less. Which is not fair at all.