Faulty meter box and disconnect electricity

I had a problem when i moved in December-19 putting electricity,i logged a callcentre and assign the tech to come out .They try to fix the problem but the keypad was not working and they call their manager regarding the problem and she gave them a go ahead to bridge electricity till they open in Jan20 .I' have been calling they callcentre and gave them the refer number and explain my problem and was advise that i will be contacted .When i was on work one the tech came to my home and took the electricity keypad and still haven't come to fix the problem.Again last week Monday i contacted they callcentre and was told i will be contacted.Yesterday my son told me there is no electricity it was cut off.I called Ekurhuleni offices and was given the name of the person who is the superior and again explain the situation what happend and she ask me if we did you the purchase electricity that we bought was used and i told her that no we couldn't capture the voucher due to the box that was not working and was not taking numbers.She promise yesterday to assign the tech out yesterday till now nothing was done.The whole morning I've been calling her was told she went for meeting will be back at 11 .I've been calling her number left messages with receptionist and one her colleague as well answer her phone but till now ,she hasn't contacted me.I also gave her number contact numbers yesterday but still she hasn't call me.It is very pain to have people that are in higher position but they can't assist us the consumer when we need help .She hardly at her desk or avoiding taking calls.Now been penalize for something that i didn't do .Its mean the whole weekend won't have electricity and must throw food .She wont wont understand because her house got electricity .Even the technician guy said this is what they deal with and his hands are tide cause she is the one that i need to talk to.