Faulty meter and No Service

My residential electricity prepaid meter is faulty and cannot upload new electricity tokens. Thus sitting without electricity since Friday 20 September. An issue was logged and nothing happened. I called the Ekurhuleni customer service multiple times and were told each time that the issue will be resolved that same day, for the past 5 days this is what all the consultants is telling me but then nothing happens. Completely useless and unprofessional service!! I have done everything that each one of these multiple consultants have asked me to do so they can determine if a technician is required where each time they said a technician is on his way, however, not.one of these technicians have arrived to date. What must one do to get proper service? Will Ekurhuleni reimburse me for the food having gone to waste because of the faulty meter? When will someone eventually take ownership of this issue and get things done? 1st Issue: 0994 2nd Issue: 0560 Please do contact me urgently and PLEASE have this issue resilved asap. Regards Riaan