Faulty electricity meter

My name is Matome from birch acres, I've called ekurhuleni several times regarding my problem of faulty electricity meter in their outside danger box since the 20th of this month but I have not received any help, I spend the rest of my weekend in dack, without electricity and I have a new born, this is traumatic, they gave me this reference no The City acknowledges your Electricity Outage - Resident complaint, Ref No: ***. Electrical Dept but nothing is happening, my contact is ***