Failure to attend to customers needs.

I hereby write with regards to the failure of the Ekhuruleni Boksburg municicpality's service delivery. My home address is 7 Bonito Avenue Talbot Park Boksburg. We received a power cut on the 18 of February due to delayed payments of the water n electricity bill. Surprisingly the contractors responsible to cut off the power issued us a notice letter the very same day, unexplainable. Then what was the purpose of handing over the letter if they switched off the lights that same day? However the payment was made in the early hours of yesterday ( 24 February) no later than 9h00 yet they failed to send through the contractors to switch the lights back on. I honestly do not understand the municipality accounts control officer fails to do their job on time.<br> I am completely disgusted at how they tend to undermine peoples needs.