Failing at service delivery

No power since Sat logged call ref 0160 16/11/2025 another on 18 Nov 2*** and another today 21 Nov 2*** and still no help in sight. I have visited energy department the past days and yesterday I was sent to depo to see supervisor but that clearly didn't help tomorrow will be 7 full days with electricity. I pay municipal fees on time never late and I work from home. This is really painful that after I brought electricity and paid municipal fees I still have to go a week without electricity and have to spend on petrol looking for help and buying petrol for generator so I can still keep my job. Today I had to drive around the area hopelessly looking for energy truck.