Extremely poor service from Ekhuruleni municipality

I had a water burst on my meter on 20 November 2021 around 7am and reported the matter with reference number 0232 20/11/21. Now it's 1700hrs the clean precious water is still gushing out. I have phoned severally only to meet aggressive call center agents who promise to "escalate " the matter. I have written into their Facebook page still no service. Pathetic service