Expected Time of Completion

I reside in Simmerfield - Germiston area and over the last two weeks our three (3) hour load shedding has been followed by /- 3 of power outage.<br> <br> The first time this occurred we were not pleased but understood as one cannot predict such circumstances. One week later Sunday the 19th July 2015 the same events occur?<br> <br> Our call was answered by a contact centre agent that was not helpful / nor friendly in-fact very rude. She did not take the time to answer our query other than tell us to