Excessive amount charged on purchasing eleectricity on line

Good day,

On the 2 March 2021 I purchased R200 of electricity on line for the complex I live in. We do not have a account with Ekurhuleni. Attached is a copy of my compliant to their Electricity department.

Description: Good Day, At approximately 9 am this (2.3.2021) I purchased R200 of electricity on line from Standard bank. I was given 26.4 Kwh of electricity being R80. The SMS I received shows the charges for the purchase was R120. Please can you correct this amount and provide me with additional electricity or a refund. The details of the transaction is V*** and the meter is *** Regards, Colin Wilkinson ***

I sent follow up messages to them on the 15.3.21 and on the 24.3.21. I received a reply on the 24.3.2021 just to say that the query was not for their department.

On the 24.3.21 I sent the same message to their Complaints Department. I sent a follow up message on the 7.4.2021 and I am still awaiting a reply.

Please could you help to resolve this matter.

Many thanks.

Regards Colin Wilkinson ***