Excellent service

With the new site there has been issues. I processed my payment on the 25/07/2019 and the amount only got deducted on the 01/08/2019. The system only had a status of send. I was worried because if the system did not update to processed by the 05/08/2019 the council would cut off my lights for non-payment. I called the call centre and got told just wait a few days all will be sorted soon. I decided to log a query online and to my amazement I got a response on a Saturday apologising for the inconvenience and following up with another 2 division to try and resolve the matter. Sharon Sibiya who dealt with my query was professional in her duties and made me realize that regardless how challenging the problem may be there are people out there that are willing to help. Sharon Sibiya and her colleague Lungile L.S. Ntsimbi was working on a Sunday as well to ensure my query was resolved. Thank you Sharon and Lungile for the outstanding service and understanding , much appreciated.