eThekwini Electricity Department a Disappointment

Good day my name is Ayanda Mbanjwa Address D138 Sangwana Road we have a huge problem with the eThekwini Municipality Electricty Department every day at 17:45 our electricity goes off from April 2021 we have been having the same issue and we report on some day the lights come back on at 12:00 midnight the other day the it only came back on at 15:00 pm the next day. They say the issue is with the load. My question is why is or street connected to the transformer of an informal settlement and who do not pay municipal services and we pay for all the services, each day I have to come back from work and there’s no lights I can’t cook I can’t get my uniform ready for the next day, on the WhatsApp line I send messages to report half the time they do not respond also the contact centre you wait for almost 45mins before the call can be connected.

This is so unfair please kindly assist