Estimate of R17000.00 for electricty

I received my account to see that I was charged R17000.00 and the next month I received an account for R11000.00 just for electricity. They cut off my electricity even after logging a complaint about the estimates for the 2 months were incorrect. I went into Germiston office on 27th November to try to sort it out. I email Nomkhosi Ngcobo my electricty meter and was told that she can't help me I must now deal with Karel van den broek and Nomawethu Mismango and as yet I have not received on response. The service level of Ekhurleni has dropped. There is no customer service here just bad service. This is not the first time that I have received a ridiculous bill at least last time I received service.<br> I own a small house not a factory.