Energy Department Inconvenience

Bad service delivery, I have called the customer care more than 10 times requesting a technician to come and assist with loading of Electricity since my keypad is not working, to date no technician has come to my aid but on a month to month basis one pays rates. When u call you being told your call has been escalated and Marked as urgent. Mind you I have a Reference number and I am on going on day 8 without assistance. Ref no. ***.