EMM. The most inefficient IT system????

EMM must have the most frustrating system for new-comers to the area. I have been trying to contact them to obtain an account number. You phone the number provided ... press '2' and the **$%# line is not answered or it cuts off. I sent a 'complaint' and got an automated response but am still waiting for the number so that I can keep up to date with rates and utility payments. GRRRRRR for the waste of my time