electricity supply cut off-faulty street meter box

my name is Nathaniel Mogane of 39 blombos ave, birch acres x6. the street meter kiosk supply to my house is faulty. my account is paid up so i dont owe the municipality. this is the 2nd time the fault occurs within a 3 week period. can this be sorted out once and for all. i cant keep waisting my airtime about poor workmanship, i am not being reimbursed. my current reference number is ***