Electricity network issues

Good day

I have been calling Ekurhuleni Sontonga to assist me with electricity since Monday, they said they will send a technician to have a look at it and no one came, Tuesday I called again and the call centre said I should call Ext 1221, she gave me 3 extensions (why she can't transfer me instead I don't know), I called no one answered, called several times until Mr. Matlou answered, then told me same thing and I asked for a reference number which is No: ********** . The technician came Tuesday, they never touched or checked anything, all they said was I have tenants so that's why my electricity is running like that and always losing network, I mean I have explained this serval time, We sharing a pole and the people I share with they don't buying electricity which they have bridged. Plenty people there are not paying electricity and I am willing to pay no one is helping. This network error starts everyday at 6:30 and stops the next day and my units will disappear, I mean it started recently after those neighbours bridged electricity. I spoke to Mphuza who was not helpful, she said I should wait more than a week to get this sorted, empty promises each and everyday. The technicians only help people who wants to bridge so that they always come and collect bribe. If any one can come and visit that location 70% of people are not paying and they affecting our connection. What exactly should I do to get help regarding this!!! The service is poor and not professional telephonically.

Kind regards Karabo Lekukela