Electricity Complaint against Nigel EMM Electricity Department

I would like to lodge a complaint against the Nigel Ekurhuleni Electricity Department.

We have a problem with our electricity meter; we are unable to load any electricity and have to call the call centre every time we need to load prepaid electricity.

The call centre provided us with two numbers; *** & ***. No living soul has ever answered the number on any of the numerous times that I tried to contact someone for assistance and/or feedback.

After many telephonic attempts to get this sorted (with the call centre as well as the Electricity Department), we went to the Electricity Department five times to lodge the issue. After three months someone still needs to come out to inspect what is wrong with the meter and if a new meter needs to be issued.

We are willing to pay for a new meter if it is required, we just need to get this matter sorted.