electrical fault complain gone from bad to worse

in 2013 I reported my faulty electricity unit and an electrician was dispatched to attended to my problem. upon his arrival he inspected the unit and advised me that the unit is unrepairable and eventually connected my electricity directly on the main pole pending the fitment of a new device as my electricity units were depleted. I waited for the municipality on several occasion but to no avail. I then decided to contact them via their call centre and on average, it took me 60 minutes to get through. they give me the following references: 818866,837174,sr 447464,693108 and ***. seeing that a resolution was not forthcoming, I decided to visit their offices in Germiston, energy dep,room no 103 on several occasion, still empty promises in that they will come and replace the unit. eventually in 2015 their audit department secured an appointment with me to come and inspect the unit. it was inspected,photos taken and still they promised expedite the issue.on the 22 oct 2015 my electricity was cut off, say that I owe them and accusing me of *******ly connecting the electricity. I produced all the ref relating to my complaint and they promised to restore it. still without electrity