JV
Jared V

1 reviews | Active since Sept 2016

25 Sept 2016, 14:46

Elctricity of for 3 days now and been waiting for a technician for 3 days

<p>So upset with the service in Germiston and about to take legal action agains them. We have been without Power for the past 3 days and i logged the fault on friday afternoon at 6 and was told they will send a technician. after which I have been calling every 3 hours to make a point becuase if you dont sit on their backs nothing will get done. Firstly i called the saterday because i staying up till the morning cos before they tried to give me a bull**** story that the technician was there the friday night and that was the excuse. I was awake the whole nitght and i wouldve known if he was there. Then they said that saterday. heritage day the technician was going to come out during the day and he never did. I Think they only employ 1 technician for the whole city of germiston. Sunday i called the call cantre again and they started blocking my calls from my phone and my dads number. I called with another number and it went through and the ****ing idiot has the nerve to say that they cant block calls. I am a IT technician and I know how these phone systems work and for a fact that all the calls are recorded for training purpose which doesnt seem to be helping much. My food in my fridge and freezer have started to go off. I run my own business from home and have lost R20 000 this far. We had to go to other peoples homes to have a bath and wash our clothes. And most of these damn call centre agents asked if i payed my electriciy bill, REALLY would I have called if i knew i didnt but it Payed and I have the proof. I will get down to who is at fault, the technician who was on duty the day the power went off could have dropped the wrong switch, The call centre or who ever the technician is that was supposed to be working during this weekend. One of them will recieve a letter from my lawyer and will pay for my losses during the time i didnt have any electricity because they are quick to disconnect if you dont pay but take they own time to sort out problems in the area!</p>

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Replies (1)
Emm (Ekurhuleni Metropolitan Municipality)
Emm (Ekurhuleni Metropolitan Municipality)'s reply27 Sept 2016, 08:59
Official

Good day kindly note that the best way for you to be assisted can you kindly go to your nearest Customer Care Centre in Germiston at Revenues as per telephone conversation we had. for furthur more please dont hesitate to contact me for more information.