Ekurhuleni - Spings Municipality

I have paid my rates and taxes bill on the 7th October. then i received a pre termination notice in the post printed on the 8th. I am on the Ekurhuleni website. where i get my statements from on the website it states payment due by the 10th October, the pre termination notice was printed on the 8th October. This is not on, I am refusing to pay the penalty fee as they are in the wrong. I have sent them a complaint on their website. Nobody has come back to me to confirm that they have reversed the fee. It's like they don't give a **** about their customers. They do just as they Please , this is the Springs municipality. Useless service from them. they should be getting a zero rating.