Ekurhuleni Munisipality - You are USELESS

I dont receive my electricity account via the post anymore (no idea why), and I normally pay R5000.00 IN ADVANCE for electricity. I got my notice of "service suspension" together with the account. I short paid R1700.00, so for a basic house hold of 4 people, we consume almost R7000.00 per month. That is totally insane, but dont phone the 086 number on the account, they cannot help. They gave me 4 number for the "call center", which obviously did not get answered. I phoned the 086 number again to be told the "walk in center" closes at 16:00. Got there at 15:45 and was told by security to F....K OFF, because the people has left already. If it was not for the EXCELLENT SERVICE of Mr Tshilidzi Khakhu, I would still be in the same position. I am not expecting a reply, but I am so sick of bad service that this is probably the only place to vent. Tshilidzi - you are a gem. Ekurhuleni Municipality, your are a disgrace.