Ekurhuleni Municipality servive sucks

<p>I am trying to get Ekurhuleni Municipality to respond to a water leak on the pavement in front of my house for over a month now and although there is not a fountain of water there is a leak and water is water - EVERY DROP COUNTS! right Ekurhuleni? Well live up to what you advertise and do something about it, you expect us to report such problems as it is our duty to do so understand you cannot have eyes everywhere. When we do report such problems do NOT MAKE IT A LIVING HELL experience to get the problem seen to. Service Request ********** was opened on the 5 of June which opened ********** on the 7th and then again on the 27th the service call was re-opened ********** which then created ********** . With all this movement still nothing happened and the problem is still there. I have contacted the call centre impiety times and all I get is that they will follow-up or escalate - when they do escalate the supervisor or team leader just never answers the phone. At times I got so frustrated when calling the call centre as it sounds in the background as if they are celebrating big time laughing and talking making it difficult to hear what the one on the other side of my line is saying and when complaining about this noise I was told that it is a call centre environment MY FOOT! there is a difference between professional phone conversations and people making noise having a good time. On top of this I came to realise that we have many round pecs plugged into square holes in this space - some of the staff should not be exposed to problem solving or dealing with clients. Well the objective of this complaint is to ACTUALLY GET THE EKURHULENI MUNICIPALITY TO ATTEND TO THE WATER LEAK; SORT OUT THEIR INEFFICIENCIES AND TO HAVE A GOOD LOOK AT THEIR PROCESSES AND PROCEDURES AND STAFF in order for this concern to meet their vision and mission and values which currently is NON EXISTENT. As for the advertising STOP you are wasting money! FIRST GET THE HOUSE SORTED and then advertise.</p>