Ekurhuleni Municipality hasn’t addressed my issue for 3 years

Good day,

I moved into a property which falls under the Ekurhuleni municipality in 2018. I noted that my water metre was not working (and was bypassed) and have been logging calls and going through to the offices to have this addressed, however with no luck. It is now 3 years since moving into this property and no one has come through to address this, which is quite ridiculous. I even logged a new ticket on 1 March 2021 (***) and still no luck. I have all the ticket numbers and correspondence emails over the last 3 years. I just want to know what needs to be done to get someone from the municipality to come out and address this issue? How many years do I need to wait for a ticket to be addressed, as 3 years has already passed.