Ekurhuleni Municipality does not care

Extremely Dissatisfied. Buhle Park phase 5A, Germiston, We are without electricity from Friday night to date. We are sent from pillar to post. No one gives us any feedback. I was given a Refence number and a turnaround time if 4-48 hours which lapsed yesterday already. I wish someone can take us seriously, food has already gone off in the fridge. Can someone please help.