EKURHULENI ELECTRICITY/ENERGY WILL NEVER CONTACT YOU, U CAN FLY TO HAITI AND BACK, AND STILL U WILL WAIT

I have reported and registered on *** AND *** my Case Management Fault Number: CM***, IN Ward 92 Primrose OF GERMISTON and these call centres close your fault problem or it is pure ignorance from EKURHULENI ELECTRICITY/ ENERGY DEPARTMENT. The problem lies when it rains like last night, the electricity trips by earth leakage on the DB Board. I have paid two reputable electrical companies who say the property is not " EARTHED THE RED WIRE" by the sub electrical board in the street. This subboard has a special key and you cannot open it. I was told an EKURHULENI RATES HALL in President STREET Germiston a guy called McDonald has the key to open fit the red wire to EARTH THE PROPERTY. I even left a message at Johan Rissik Street Germiston Depot for Mr. McDonald but I am totally ignored! The my COE APP is also useless it cannot work on my HUAWEI Phone. The no proper EARTH RED WIRE issue causes to shock on light switch , the gate motor does not work when it rains and when it rains the Db BOARD TRIPS!!!! My DB board is EARTHED but EKURHULENI SUB BOARD NOT. Private electrical companies are not allowed to work on EKURHULENI sub electrical boards. The EKURHULENI ELECTRICITY/ENERGY DEPT are quick to send warriors to give you a notice if you do not pay but not to sort out a 40 minute job. No where in the world would the public accept such a no service ignorance. No wonder it is the worst EKURHULENI ELECTRICITY/ENERGY DEPARTMENT in South Africa, they just don't care if you have unstable power or you get shocked at your light switches and dropped power.I hope the MAYOR IS TAKING MY PROBLEM SERIOUSLY or they just want money and no service!!!!!