Ekurhuleni bus services

My daughter and her school mate were injured on Thursday the 22nd of August when she getting off the bus and the driver pulled off. She is badly injured on her gave and shoulder. The driver by the name of Ronny said they were taking long to get off and told me he is helping me by explaining what happened. He further said to me we can just sort this matter by talking only. He is arrogant and my daughter said he treats them bad always when they board the bus. This is ekurhuleni bus from jhb cbd to Primrose in Hermiston