Ekurhuleni Benoni/Ombudsman

Good day,

Ekurhuleni East Rand - Benoni Waste Bin - Been paying for 1 x bin for many years (3 Houses). July we are being billed for 6 Waste Bins - We have 1 bin signed for/in our possession. I have been sending mails for 3 weeks requesting feedback/answers - 2 weeks ago I was told that Waste Management is busy investigating (Mr Moela) the matter. In the meantime I have requested that the 5 additional bins be credited on my Account -- Was told by Ketha Shandu - "My suggestion is that you go ahead and pay for three waste bins. Once the outcome is known your account will be adjusted accordingly, failure to pay will results in credit control which I believe it’s something that must be avoided" --It is not legal to bill a person for something they didn't received/sign for. We do not need the additional 5 bins as they will not be used - As it is our Budgets are to the Bone. 15/07/2025 I submitted a Pic of our Bin as Tuesdays they empty our Bins - we (3 houses) after doing our own recycling still have empty space in our bin for 1.5 black bags.

I have send 2 x mails to the Ombudsman last week - to assist with the matter - to date no feedback/reply on my mails.

We have absolutely ZERO Customer Service delivery in SA