Ekuhurleni Does It Again :(

Short Paid rates and taxes, found out when pre paid meter was disconnected. Total Bill R2700 incl current amount, I had accidentally been short paying. No notice, email or SMS just cut. So I registered on siyakhokha web site so I could get statements. Only found out about this when I went google searching. I paid the usual R1000 on 26 June, realised I was behind due to the disconnection and I paid another R900 to sort out the outstanding past 30 days amount. Sent it all to Whatsapp number *** and I got more questions than answers and when I started following up I was told to go into the service centre to resolve. In the middle of lockdown level 4 I am expected to go in in person to resolve. When I responded to say this is ridiculous the person became rude and is now totally ignoring my requests for feedback guess 8 working hours with no response is the norm, they said I must be patient they deal with many messages so I waited 24 hours no change same thing. I also tried the email address on the statement only to find out it is wrong callcentre.@ekuhurleni or call.centre@ekuhurleni which one is the right one they both appear so I emailed both payment confirmations no response. Then phoned the call centre on the statement who referred me to a *** number that has a machine that answers and keeps you on the line, no one actually speaks. Spent a total of 1 hour one call was half hour before I realised there is no one on the other side. I phone the main cc back and was given another number second time *** at least this number had a friendly voice on the other end but could only escalate my query that was yesterday morning. The Siyakhokha email address also no response and today its mail box is full telling me sending emails to this addy is a waste no one is responding. I try paying on the web site lol bank payment has gone through 29th already it is the 1st and the web site still shows processing two days later. Then try phoning *** probably too early its 8:45 someone answers and puts the phone down without speaking, twice. I have no words, I know non payment is unacceptable and have done everything I can to rectify this, I have been paying just not enough and this seems to be a punishable offense regardless of circumstances. I don't expect anything to come from this complaint because my query on the web site has also not been looked at for two days but every rating counts and someone out there needs to know how badly the customers are being treated. Short payment can happen why treat us like people who have no rights, we must just sit around waiting and dare not follow up or complain because then you will just be ignored. ***