Double Charges for Refuse Bin.

My sister and I were at the municipal offices in Boksburg where we discovered that we were being billed and charged for 2 refuse bins on our property. We obtained an affidavit from SAPS in Reiger Park and proceeded with the necessary documentation to the Waste Management Department in Boksburg to cancel one bin. We were informed that our chances of getting our money back were slim. I then spoke to Ms A van Wyk on the 5th floor of the municipal building in Boksburg. She said that they were working on it and I "may" receive a credit, BUT only for 36 months, according to law. That means my sister loses R12 800,52 !We did not request 2 bins when the system was rolled out, back in 2013/14. They are in possession of a document where I signed for ONE bin.

Please can you investigate and respond with an answer that makes sense, please?

My name is Russel Simons, my sister is Shereen Simons, we are both pensioners who live at 147 Violet Street, Reiger Park, Boksburg. We can be reached at ***, or ***. Thank you and have a good day. Russel