Disgusting Service!

I have not had power for a whole week now. My meter box is rejecting my token I have long since logged more than two cases from Monday 22nd Sep CoE and they keep closing my cases without a solution or fix and it’s Friday 27th I still have no power, issue. I work from home and have not been productive at all. The worst thing is my cases keep getting closed, with no feedback and when I check the portal I have Facebook page screenshots uploaded as evidence of “work done” which was never done!!! I am disgusted by this behaviour and how my query is being handled