Disgusting service delivery billing department

I am disgusted by the service of the Benoni municipality and specifically the billing and accounts department. Came home to no power and a disconnection notice which was put in my neighbours mail box. No notice or communication for possible disconnection was received, and on top of that I haven't received a bill since mat year November. Every month I have to phone to check what is due. Over the last two months I have made payments to the value of R6000. But yet i apparently owe R2383. How is that even possible. In terms of service and availability, there is no one to assist after hours. Your online system to try manage your account is not even a functional site. How do you expect people to keep track of what's happening. This is poorest service I have ever had to deal with. The sad thing as that this complaint is probably one out of million others, and will probably not even be dealt with.