Disgusted in the service (OR rather NO SERVICE)

<p>Like everyone sometime have to, I had to make a payment arrangement with Ekurhuleni, I was informed by a very helping person Kenneth - perfect employee and should rather be the manager of BRAKPAN MUNICIPALITY as he's the only person willing to go out of his way to assist his <strong>CUSTOMER</strong> after all they are delivery customer service....</p> <p> </p> <p>After sending the request to make a payment arrangement to <strong>3 </strong>different ekurhuleni employees who supposingly deals with these kind of queries, up to today THERE HAS BEEN <strong>NO </strong> RESPONSE WHATSOEVER and now that we are trying to buy electricity (after paying the FULL outstanding amount today) we cannot buy electricity...! </p> <p> </p> <p>We were advised to speak to the ridiculous unhelpful and sorry for my lack of word but useless customer care centre, I am still stranded with about 20 units on my prepaid meter, being advised that "OH YOU NEED TO GO TO THE OFFICE" so please do explain is your fricken office open at this time of night????! </p> <p> </p> <p>Why do you have a customer care centre if your agents there gives a **** for customers not even talking about customer service? <br /><br />and most important why do you have people that's supposed to be dealing with queries if they cannot respond at all- its time to name and shame- Frans.Senona, 'Dawn.Couch,Freda.Koen , this is the 3 employees that I was advised deals with these kind of queries, but exactly a week and not a word from any one of them. </p> <p> </p> <p>This is ridiculous that you just cannot care...! After all we pay for a customer service an we are just not receiving any! </p> <p> </p> <p>I am not happy about this! </p> <p> </p>