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pieter.buckle pieter.buckle

1 reviews | Active since Mar 2009

01 Apr 2015, 20:43

Disconnection of Prepaid Meter to system

Good Day,<br> <br> Could you please assist urgently.<br> <br> Which IDIOT has disconnected my electricity connection for my prepaid meter?????<br> <br> I have a prepaid meter since day one as you can see!!!! Been living at the address for almost two years and had the meter installed day one!!! Load my power every month as required!!! Never had this issue before!!<br> <br> Ref numbers for calls:<br> <br> *** and ***<br> <br> Spoke to a supervisor tonight and was told that our meter connection to the municipality was disconnected due to outstanding amounts!!! ***!!!<br> <br> It is a prepaid meter!!! And my municipality account up to date!!! Paid a R1000 today even though I still have no invoice for March!!! This is bull!!!<br> <br> If this is not resolved by noon I will go to the SAP and open a ***** case against the municipality!!<br> <br> My account has never been unpaid!!!! Electricity prepaid nothing to do with municipal account!!<br> <br> It is a prepaid electricity meter for heavens sake!!! Now I get told to visit the municipality!!! I work from 6 to 6!!!! Sitting with R1100 in electricity vouchers that I cannot use!!! Our newborn is 10 days old and we need power...only 100 units left!<br> <br> This needs to get sorted out now!!!<br> <br> Extremely annoyed custome

0
Replies (1)
Emm (Ekurhuleni Metropolitan Municipality)
Emm (Ekurhuleni Metropolitan Municipality)'s reply07 Apr 2015, 10:13
Official
Hello blackb,

Prepaid meter can be blocked by the municipality if the rate and taxes and/or water account is not up to date. And the credit controllers at the municipality is the only people that are able to unblock the prepaid meter

Kind Regards
EMM