Disconnected even though I paid my bill in time 2 weeks ago

I made a payment off my bill 2 weeks ago. Ekurhuleni can see the payment on the account, but have still placed a hold on my account so I cannot buy electricity (even though I paid more than is outstanding).

Now they are telling me that I need to get hold of the Reconnections department (Who is not answering their phone) to get the to lift the hold on the account. I have a 4 month old baby at home and will have no electricity anymore tonight, because of incompetence on the part of the service provider.

I find it appalling that Nr 1 - They don't process the payments in a timely manner, and Nr 2 - That they cannot contact their own colleagues to undo an erroneous hold on the account for none payment, when I have paid.