Disappointed with EMM :( .....

***<br> I am highly disappointed with the level of service that Ekurhuleni call centre agents and their technician are offering. <br> It took them almost 26 hours to resolve the case I lodged with them to sent through a technician to attend my case. My electricity was off and the whole neighbourhood had lights. I made the first call Tuesday around 6:30pm and a technician was only sent out yesterday around 8:40pm if not few minutes later and yet the say their turn around time is 24 hours. <br> <br> I had to make calls the whole day yesterday following up on the matter. All the agents that i spoke to , Thembi, Florence, Tumiso, Tshediso,etc, gave me a new statement about the allocation of the technician every time my call was answered. <br> It took the technician only less than a minute to resolve the issue when he arrived on site, and yet i had to wait over 26 hours .<br> What is the point of EMM crying out so loud for the overdue rates but yet they cant deliver proper service ???<br>