Disappointed

I have been trying to raise an issue at the ekurhuleni municipality regarding the unreasonably increasing billing on my accounts despite the fact that I pay well monthly. It seems as if the more I pay, the higher the bills get.

The municipality in their response, they only made the update on the month of November 2022, when the issue i was raising was as of June to October where I paid extra on my account and next thing I got the pre termination notice of non payment.

In May I raised an issue where the cashier had paid my money into someone's account by the name of MAMPA J. The investigations were made and the money was transferred back into our account(me and my husband).

Since then i have been extra careful but despite that,still the municipality is cheating on us as the residents of Ekurhuleni.

Where do we raise such matters because I was given the contacts to call the supervisor and the people who are responsible but no one is even picking up their phones? I have gone to the municipality multiple times and it all seem like there is a good slow: THEY TELL EVERYONE WITH A COMPLAINT RERGARDING THOSE UNREASONABLE BILLING TO COME BACK THE FOLLOWING DAY EVERYDAY....

On the 26th November 2022 I happened to be assisted by a very pationate consultant whom I am even SCARED TO MENTION HIS NAME AS HE TOLD ME THAT HE WAS ONLY ASSISTING ON THAT DAY AND HE IS IN FACT WORKING AT TEMBISA. HE TOLD ME THAT HE ONCE WORKED IN EKURHULENI AND WAS FIRED BECAUSE HE WAS ADRESSING THOSE ISSUES REGARDING UNREASONABLE BILLING ON THE ACCOUNTS. HE WAS FIRED FOR DOING THE RIGHT THING.

So i am very disappointed as where do we report such matters. I wrote to checkpoint and they responded but still not satisfied as I'm wondering how many more people are falling victims to such?