Desperate for assistance

Ive been trying to get your customer care team to assist me for the last 6 weeks. During his time i have called multiple time each time holding for an average time of 45 minutes. Ive also sent numerous emails and am still waiting for you agent Mollie who doest seem to have any idea of customer service nor any inclination to solve my issue. Ive just held for 37 minutes only to be told by your agent Nolethando that you offline and cannot assist...... In short I appear to have 2 profiles. The one Im using does no have and wont allow me to ad my banking details as it appears it is loaded on the other profile. I dont not have a password for the other and am also unable to reset it, as i dot receive your notification to reset, neither on email or sms. Ive also tried to get your call centre to assist wit that without success. PLEASE can someone assist. Im really just wanting to pay my bill as a good citizen. Ive never had to beg anyone to pay them.....Im desperate to resolve. Regards Gabriella ***. Support Query Pending 2020-09-01 Showing 1 to 1 of 1 entries