UN
Ursula N
1 reviews | Active since Jan 2014
08 Jan 2017, 06:40
Dec statement doubled
<p>I received my Dec statement only to see it is double the usual amount. The water fee has doubled and I have been charged a restriction penalty. I live alone.. have no pool.. no irrigation.. how on earth is this possible?.. the customer services is not helpful.. where do I go from here?? Who can I speak to in order to get this resolved?</p>
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Replies (2)
Emm (Ekurhuleni Metropolitan Municipality)'s replyOfficial
09 Jan 2017, 09:54Good day, kindly note our agents will contact you shortly for further assistance
Best regards,
Emm (Ekurhuleni Metropolitan Municipality)'s reply09 Jan 2017, 09:54
Official
Good day, kindly note our agents will contact you shortly for further assistance
Best regards,
UN
Ursula N's updateReviewer Update
20 Jan 2017, 07:46An agent did phone me and I am not surprised but nothing has been done on the account, I was promised it would be investigated and that they would let me know within 72 hours... it has now been more than 10 days.. What happened to good service delivery - One is just expected to pay and then when will the resolution come?
UN
Ursula N's update20 Jan 2017, 07:46
Reviewer Update
An agent did phone me and I am not surprised but nothing has been done on the account, I was promised it would be investigated and that they would let me know within 72 hours... it has now been more than 10 days.. What happened to good service delivery - One is just expected to pay and then when will the resolution come?