1 reviews | Active since Sept 2013
Customer Service - lack thereof call centre
<p>on 20/06/16. I logged on to check if the account that was in my and my deceased father had been resolved. I found a very confusing statement!</p> <p>I called the number on the statement and was then given another number to contact. Naturally that didnt work.</p> <p>20/6/16 I sent an email to ********** - querying the bill and askng where the amount that is in credit and deporits have gone to. I also logged it online.</p> <p>22/6/16 I received an sms at 4h11 am saying that I owe R8033.78.....</p> <p>22/6/16 I called ********** and whichver option I chose to query I was systematically cut off.</p> <p>I sent an email to ********** - querying the bill and askng where the amount that is in credit and deporits have gone to. I also logged it online.</p>
Good Day Debbie
Thank you for contacting us with your query. We would like to express our deepest regret for the inconvenience caused and we assure you that your complaint will be handled accordingly. Your query has been forwarded to the relevant department for further resolution with ref no: ********** .
Regards
Emm
Good Day Debbie
Thank you for contacting us with your query. We would like to express our deepest regret for the inconvenience caused and we assure you that your complaint will be handled accordingly. Your query has been forwarded to the relevant department for further resolution with ref no: ********** .
Regards
Emm
Thank you for the response and the call.
There is clearly an administrative error of sorts.
I would like some assurance that I will not have my electricity cut off whilst this issue is being resolved?
Thank you
Debbie
Thank you for the response and the call.
There is clearly an administrative error of sorts.
I would like some assurance that I will not have my electricity cut off whilst this issue is being resolved?
Thank you
Debbie
So since April I have had to fork out close to R20, 000. Have paid the new account amount today or risk being cut off.
Refund cheque has been issued to the transfering attorney but they were not notified, not transfered to the new account. Now I have to wait to be paid back my refund.
Really very tired of lack appropriate and timely communication
It would seem that if people do things honestly and legally they are punished for good behaviour.
So since April I have had to fork out close to R20, 000. Have paid the new account amount today or risk being cut off.
Refund cheque has been issued to the transfering attorney but they were not notified, not transfered to the new account. Now I have to wait to be paid back my refund.
Really very tired of lack appropriate and timely communication
It would seem that if people do things honestly and legally they are punished for good behaviour.