Customer Service - lack thereof call centre

<p>on 20/06/16. I logged on to check if the account that was in my and my deceased father had been resolved. I found a very confusing statement!</p> <p>I called the number on the statement and was then given another number to contact. Naturally that didnt work.</p> <p>20/6/16 I sent an email to ********** - querying the bill and askng where the amount that is in credit and deporits have gone to. I also logged it online.</p> <p>22/6/16 I received an sms at 4h11 am saying that I owe R8033.78.....</p> <p>22/6/16 I called ********** and whichver option I chose to query I was systematically cut off.</p> <p>I sent an email to ********** - querying the bill and askng where the amount that is in credit and deporits have gone to. I also logged it online.</p>