Cry for service improvement at Ekurhuleni CCC Benoni

Water billing query nightmare, was in Benoni customer service centre at about 10hr30, left there at 13h15. enquiries queue manned,but getting to consultant 3, means one must be referred to consultant 4, (not sure may be number 3,is still training).Getting to consultant 4, means , one must wait another hour for him to finish with another customer. I asked whether there is no one else to help other than consultant 4, answer was in the negative.Finally when i got to speak to consultant 4, (staff have no name tags on) so names are not known, i explained my case, and he understood exactly where the problem was, but then he referes me to someone called Bheki, on the first floor, time now is 12h20, since being there from 10hr30.On reaching the first floor, the glass door is locked. I knock, and someone comes out, i inform him,have been referred by enquiries downstairs to see Bheki, answer i got, was, Bheki is not here and customers are not allowed here. I was shocked. No, can i help you, if Bheki is not there, no one else can ? Then i am told to write my query and put it in a box outside door. This is how as public we get treated.People who are suppose to help us lock themselves in their offices.We get refered to them for help, and we are told to put are queries in a box. When someone will attend to that box or come back to you as a rates paying customer, nobody knows.I was not helped. Had to return downstairs to queue now in another queue to go pay, the very incorrect amount showing in my statement.Enquiries confirmed that the interim assessment should not have been done, because a correct consumption units is available, which has also been billed.But the people i was referred to at billing got their doors locked, they are inaccessible. We get treated as if and these services are free of charge, and favour only is extended to us. Yet we pay dearly for the services.Do we not as the public, at least deserve to be treated humanely? I dread going there again, but have no choice my problem was not resolved.I finally left Benoni customer service centre, after 13hrh00, since being there from 10hr30.It is frustrating and exhausting. Can the management please be of help here.