COMPLETE AND UTTER POOR CUSTOMER SERVICE

Today is the 30th October 2022.Friday 28th October we woke up to no lights. As anyone would think and believe we thought it's loadshedding. Four hours later still no light and we found out it's not loadshedding, it's only our house without lights. I contacted EMM on ***,got thru to consultant who I explained to what my problem was. She gave me an alternative number to contact ***,telling me that's the department to contact to log my fault, I've done that. I got a reference number via sms. I went on Siyakhokha and log a fault there as well. Friday afternoon still ko technician dispatched. I left it for Saturday. Saturday 30th my first call to EMM was at 9am.Gave my Ref number, they picked up that I logged a fault, tell me I'm on list and technicians will come out, they just don't know the time. At midday 12pm I called again, was told the same story, technicians will come out, they just don't know the time. Before 2pm I called again, still same story. Now I am getting irritated as I logged fault early on Friday and we have passed 24hrs already and I'm telling consultants that. Now the consultant tells me that he will contact Arnold from the follow up team, so Arnold will contact the technicians to find out what time they will be at my house. The consultant still tells me to hang up the call cause Arnold will call me in 10min.Two hours later I'm still waiting for Arnolds call, I call again, and again, and again. I spoke to maybe 20 consultants on the day, all giving me same line. Some of them was so tired of Ref 1191 that once they here the Ref number they cut the call. Around 19:20,i called and got thru to Nomonde, the only person that assisted me whole heartedly and the only person that was interested in helping me and solving my query. He managed to call the Arnold guy as I told him I am not going to hang up now cause I've been waiting for Arnolds call for over 4hours by then. I could here him talking to Arnold. Thereafter he came back to me and told me, for sure Arnold will call me shortly. I said ok. I told him, I'm a single parent, I bought my meat for my kids for the month, it's off now. I used almost R300 airtime and still no joy. Within 4min of hanging up call, I received a call from Mr. Arnold,***, he tells me, he just spoke to his technician, and unfortunately, they don't cover my area(Wattville), Eskom covers our area. U can agine by then how I feel, I'm mad, I'm angry, I'm crazy. I spend close to R300 airtime for nothing, I lost my monthly meat, my kids was made uncomfortable by not having lights and all this and who is going ro reimburse me for this. The fact that all EMM consultants told me that I'm schedule for the day and technicians will come out. Clearly when they saw my address and area they should have known that they don't cover Wattville, or was I suppose to know that, I don't think so. Imagine, I called on Friday, I gor given a number by EMM and then I called that number and got a ref number with which I followed up all of Friday and Saturday, only to be told ever casually that we don't cover area. That is bull**** for me, complete and utterly bull****. Someone needs to pay for this. I won't leave it here, that's a promise. I will even take it to the media, cause I lost alot and it was not my fault. EMM consultants should have known that they don't cover Wattville and I should have been told that on the first call I made on Friday when I got the Ref number. I spoke to Busi, Nomvula, Vusi, to name but a few. I will not leave this here, that's one thing foe sure.