City of Ekurhuleni billing mishap

I have received a pre termination notice from the city of ekurhuleni. Problem is that its for a bill that has been paid. It even reflects on their own payment history in the portal. They even sent a confirmation SMS for successful payment. The contact numbers provided on the notice are clearly not correct. ***? The competence is less than impressive.

Yet somehow the effiency to fine me an additional amount and threaten termination was perfectly on time. City of Ekurhuleni please contact me to resolve this issue you created.