Change in debit order

I previously used to pay my consumable account via a debit order. I subsequently changed this to paying through the e-Siyakhoka portal. I had cancelled my debit order but from time to time this was still processed. I contacted the call centre this morning and was very pleasantly surprised by the prompt attention to my query. A number of people got involved and by this afternoon the debit order was properly cancelled and feedback provided to me. Very well done EMM Benoni. This is how all Government departments should be run.