Can't resolve "Final Notice" as staff don't answer Telephones

<p>I was due to pay my municipal account for May 2016 on a Friday but I only paid on the Monday. I was late and this was my fault. </p> <p>I usualy pay almost a month in advance but slipped up for the first time ever and lo and behold I receive a "final notice" dated 5 days after my payment was due. Wow, imagine if I received interest on my early payments over the last 20 years!!! Anyway, I logged a query on the Ekurhuleni website with the facts and almost a week later have not had the courtesy of a reply, and I have phoned all the 11 numbers listed which just ring and then get cut off by staff (this is apparent as the calls get cut off at different intervals). </p>