Call Centre BS!

<p>26 May 2017 @ 5pm complex electricity goes off. After checking we discover that its just our complex, so at 6pm we log a call with EMM ref. no. ********** . 7am next day we call to follow up - ' yes m'am we have detected a fault and our team are busy repairing it - we cannot give a time of completion'. 2.30pm we call again for a follow up ' oh dear sir, it appears the electrician has not attended to your call, he must have forgotten!. We will follow up and let you know!' 3.30pm we decide to call an emergency electrician at R2000.00 cash up front for the call out. It was discovered that the fault was on our property, so we had it fixed. </p> <p>Wondering if my call is still being attended to by EMM!!!! Still heard nothing. </p> <p>Are these people sent to "lets teach you how to b/s the customer to keep them quiet school'?</p>