Bunch of useless call center agents

My meter is blocked due to non, payment, I made payments from last month for the amount of R12000 and have been calling this *** since last week Tuesday 6 July 2021 with no assistance received.

Spoke to 5-10 different people from the call center and none of them manage to assist me.

below are the names of people I spoke to that I remember due to their poor service

Senzo- promised to escalate the matter and revert back , and still have not received any

Angelique - promised as Senzo all she did was to contact me at 4pm to advise she could not find help

Lerato - takes the cup, he didn't bother listening to my query all he wanted was to prove a point that I'm the one without electricity and must just follow as he says which is sending proof of payment. kept on telling him what proof of payment if the payments are reflecting on the system and the latest statement. He even got to a point of telling me that I can escalate him if I want to but at the end of the day I will still be without electricity. and he hanged up the call on me.

I'm sitting here without Electricity with my 3 months old , sometimes you can tell people are privileged for working for the government as they all have backup.

Please I need someone to help me urgently on this matter, its been very cold and I'm freezing with my family.